I just hung up on a customer. I don't even know who he was.
And I did it on purpose.
The phone rang, and a guy wanted DDR2 RAM for his notebook. I told him what we had, and the price, and he said thank you, no.
Then he called me back.
Him: "Hello, did you say you had the 1 Gb sticks in stock?"
Me: "Yes. They're Kingston. $49.00."
Him: "Oh. Well. Are you flexible on that at all?"
Me: "What are you comparing to?"
Him: "Well, this other store has them for $38.00."
Me: "In stock?"
Me: "Same brand?"
Him: "No. Supertalent."
Me: "That's not at all the same quality, you know."
Him: "Well, they both have lifetime warranties, so it doesn't really matter, does it?"
Me: "Well, if it corrupts your data, it'll matter."
Him: "That can't happen."
Me: "Yes, it can."
Him: (laughing) "RAM can not corrupt your data. Jesus!"
Me: (laughing) "All righty then. You have a nice day."
And I hung up. Then I stared at the phone, thinking "I can't believe I did that!"
And he called me back. Jeez.
Him: "You hung up on me!"
Me: "Hmmm. Did I? Sorry."
Yanno, I am not a bitch. I'm really a very nice person. I don't know what happened.
Him: "Yes, and you didn't answer my question. Is that your best price?"
Me: "Oh, lessay $45.00"
Him: "Four dollars. I'm afraid that doesn't work for me."
Him: "And I must say, that was very unprofessional."
Me: "Yes, it was."
Him: "If I disagree with something, we can discuss it."
Me: (supressing a rude noise) "Mmmmm."
Him: "So enough with acting like a fourteen-year-old."
And polite goodbyes all around.
For whatever reason, I am still laughing about this, an hour later.
Which makes me think. A few years ago, I would have been upset by a confrontation like this. The very thought that someone might not like me would have ruined my day.
I must be growing up.