Saturday, November 17, 2007

True Story

I just hung up on a customer. I don't even know who he was.
And I did it on purpose.


The phone rang, and a guy wanted DDR2 RAM for his notebook. I told him what we had, and the price, and he said thank you, no.

Then he called me back.

Him: "Hello, did you say you had the 1 Gb sticks in stock?"
Me: "Yes. They're Kingston. $49.00."
Him: "Oh. Well. Are you flexible on that at all?"
Me: "What are you comparing to?"
Him: "Well, this other store has them for $38.00."
Me: "In stock?"
Him: "Yes."
Me: "Same brand?"
Him: "No. Supertalent."
Me: "That's not at all the same quality, you know."
Him: "Well, they both have lifetime warranties, so it doesn't really matter, does it?"
Me: "Well, if it corrupts your data, it'll matter."
Him: "That can't happen."
Me: "Yes, it can."
Him: (laughing) "RAM can not corrupt your data. Jesus!"
Me: (laughing) "All righty then. You have a nice day."

And I hung up. Then I stared at the phone, thinking "I can't believe I did that!"

And he called me back. Jeez.

Him: "You hung up on me!"
Me: "Hmmm. Did I? Sorry."

Yanno, I am not a bitch. I'm really a very nice person. I don't know what happened.

Him: "Yes, and you didn't answer my question. Is that your best price?"
Me: "Oh, lessay $45.00"
Him: "Four dollars. I'm afraid that doesn't work for me."
Me: "Oh."
Him: "And I must say, that was very unprofessional."
Me: "Yes, it was."
Him: "If I disagree with something, we can discuss it."
Me: (supressing a rude noise) "Mmmmm."
Him: "So enough with acting like a fourteen-year-old."
Me: "OK."
And polite goodbyes all around.

For whatever reason, I am still laughing about this, an hour later.

Which makes me think. A few years ago, I would have been upset by a confrontation like this. The very thought that someone might not like me would have ruined my day.

I must be growing up.

Or not.


Kerryn Angell said...

I work in IT and I also find this greatly amusing! Good for you. :)

Cindy said...

thank you, Kerryn!

And it wasn't even a full moon.

Jenny said...

Oh, man. Hear ya on the busy week. But that would have had me about at the end of my chain!

As for your comments on my blog, I haven't been ignoring you, I swear! Just not on the internet as much.

The site tracker is and if you scroll down to the bottom of my right-hand sidebar, you'll see a tiny button for it. Also my clustrmap.