Had my third conversaton with the new "IT" guy over at the office of one of our long-standing clients. I've already explained to him how external hard drives work, and how to locate the video card in a computer - and yes, there are different types. Today's chat went like this (I changed his name):
Me: "Hi Alex?"
Alex: "Hi Cindy."
Me: "Yeah, so the problem with the PC here, it's the power supply. $49.00 part, plus an hour labour."
Alex: "I don't understand. There was no display."
Me: (What? Hello?) "Right. You had no display because the computer wasn't turning on. There was no p..o..w..e..r."
Alex: "Is that because I didn't send you the cable?"
Me: (Oh, buddy. How did you get this job?) "No, we have cables. The power supply, it's um, where the machine takes your current from the wall and splits it out to different rails, 3.3V, 5V, 12V, that the components need. It's that thing. It failed."
Alex: "Oh, that makes sense."
Me: "Mmmhmm. And there's a password, we'll need that."
Me: "So, it's…?"
Alex: "left out"
Me: (Oh, God.) "Uh, that's all one word?"
Alex: "Yes. One word. Leftout."
Now I'm sad.