And this is what happens. Make fun of some guy, and the Universe promptly smacks me on the Proverbial.
Remember Angry Customer from the last post? Well, she called me yesterday. She wanted her money back from the one hour labour she paid for our assessment of her computer (including the part where we said Duh, lady there's no freakin' fan in here) and the 8 viruses that we did, in fact remove, because we have Skills. Secret Ninja-Computer-Technician Mind Tricks, indeed. And a set of screwdrivers.
Her argument seemed to revolve around the fact that our assessment didn't jive with what the Other Guy said (yes, the one who called me - He of No Skills or Secret Ninja Tricks.) And since she didn't know which one of us to believe, someone must be Fibbing Big Time, and she didn't want to pay anybody any money until she got to the bottom of it. She would take it farther, she assured me. As in, to court.
This is Canada. To us, this qualifies as Truly Bizarre Behaviour.
So we replied that our charges were fair and honest, and being Without A Clue does not entitle one to a refund. If it did, I'd be waaay out of business. My husband had a long talk with her, during which he explained that we did the work that we were hired to do, to the greatest extent possible. We did not take her fan, (she was not accusing us of doing so) and hence we were not responsible - morally or financially - for any distress she may be experiencing. He welcomed her to find any person, anywhere, with grounds to suggest that we had ever been dishonest in our dealings.
At the end of the conversation, she said "So, I'm not getting my money back?"
Um, no. You're not.
And thankyouverymuch, Universe, for the reminder.
In other news, a week or so ago, an older lady came in and said she had all kinds of porn on her computer. (Put there by viruses, I assure you!) She was just the tiniest little bit upset and embarassed, so I leaned across the counter, touched her on the wrist and said...
"That's a very bad habit, you know."
She laughed. And yesterday when her computer was fixed, she brought me some lovely fresh bread - rustic and crunchy - from her daughter's bakery.
Today, another customer brought us some fresh honey from his very own bees. I'm thinking the two are going to be very tasty together. Aren't we lucky, to be so blessed with thoughtful, appreciative and caring customers?
This is a very funny world we live in.
Now, who makes fresh butter?